RetailPath X Unlockt Brands

The Challenge

Unlockt Brands is a growth partner helping international brands, with a strong focus on K-beauty, succeed in U.S. mass retail. Today, they’re scaling quickly as a multi-brand vendor at Target across several departments. But that growth came with a hidden cost: mounting retail deductions and unpaid invoices. Disputes were consistently deprioritized, and the team had a near 0% dispute rate.

Today’s brands face a clerical burden, requiring ops teams to log into multiple portals, gathering documents, and coordinating across brands. With no visibility into how much revenue was being lost or which invoices remained unpaid, deductions and unpaid invoices became an overwhelming and neglected task.

The Solution

RetailPath connected directly with Unlockt’s 3PL and Target Partners Online, bringing all documentation and claims into one place. With RetailPath’s Logistics Intelligence, invalid deductions and unpaid invoices were automatically identified and disputed with the right proof documents—delivering an incredible 82% recovery rate.

Unlockt no longer needed to log into portals or manually file claims. RetailPath managed the entire process from: redisputing denied claims, flagging deductions of any size, to ensuring everything was submitted on time.

“Before RetailPath, deductions and unpaid invoices sat untouched – it was too manual and time-consuming to chase down for our team. What used to be a black hole for revenue is finally under control.”
— Young Ahn, Head of Operations, Unlockt Brands

Key Findings

• Missed disputes: Before RetailPath, Unlockt had an effective 0% dispute rate.

• Limited visibility: Unlockt lacked insight into unpaid invoices, expired claims, or recurring deduction issues.

• High operational burden: As a multi-brand vendor, reconciling and managing deductions manually would have been extremely labor-intensive.

The Result

• In 6 months we recovered $50,000+ in Target deductions and unpaid invoices

• 82% win rate

• 0% → 100% dispute rate

• 59 hours saved on manual doc collection and dispute management

• Zero hours managing disputes — Target deductions running on autopilot

• Full visibility into open, disputed, and resolved claims

Unlockt went from deprioritizing deductions to having a fully automated dispute process with clear reporting and consistent revenue recovery – all without adding more work or headcount to the team. RetailPath is quickly becoming the go-to partner for health, wellness, and beauty brands at Target, powering growth by ensuring every dollar is recovered.